End-User Technologies

Customer Service Focused

We aim to be the translators of technology within your school by providing you with face-to-face support and aiding you with all of your technological needs. Regardless of what technology you are using in the classroom, we are here to make it function seamlessly. From start-up to break-fix support, we service your devices however you need us to. 

If you are ready to venture into new technology or simply want your current devices to work like new, we are your source for technical support. Whether you need help with security, reliability or connectivity, our skilled technicians are only a ticket or phone call away. We are here to make sure that your devices work as they should and how you need them to.
With End-User Technologies, you can expect to see skilled technicians at your location whenever you need them. And while we have one of the largest K-12 IT staffs in Ohio, we will scale our teams to fit your needs and budget. Our services are only a ticket away.

Service Includes:
  • Professional and experienced technicians from your community
  • Expertise in Chrome, Mac, PC, Linux and more
  • High-quality face-to-face and remote customer service
  • Quick turn around time on service tickets 
  • Seamless integration into new technology 


Customer Support Services

Let your experts focus on creating, designing, and updating software. We can manage all inbound support needs with our new state of the art call center. Our technicians, trained to your company standards, will capture customer information and manage ticket lifecycle, ensuring customer service, satisfaction and creating a complete customer response loop for your organization.
Stick to what you do best. We'll do the rest.
Service Features:
  • 24/7 support capabilities
  • Phone, web, and email support
  • U.S. based support
  • Flexible hours of support
  • Services scaleable to your budget
  • Professional training available to meet your company's needs
  • Ticketing system to track frequent issues and trends
  • Multiple time zone support
  • Scalable team depending on needs
  • Government regulations including HIPAA and SSAE
  • Public sector company standards

Brandon Wanner, Team Lead, Cleveland West Region

Brandon Wanner started with Epiphany Management Group in 2012 as an intern. He worked his way up to Tier II tech that year and to Tier III by early 2014. In 2016 he became the Systems Administrator while also balancing a Team Lead role as well. Before joining the Epiphany team, Brandon worked at a local high school as an assistant technology coordinator. Brandon has his CompTIA A+ IT Technician certification as well as a Certificate of Completion in Computer Maintenance and Networking from Lorain County Community College. He enjoys working at Epiphany because it allows him to be productive and flexible in his daily work routine. He gets to make the most of every day while keeping his technical skills in check with new industry challenges. Brandon prides his team on being exemplary workers and enjoys working alongside them. 
In his free time, Brandon enjoys taking his friends and family on flights for pleasure or travel whenever he can. Brandon has been an FAA certificated private pilot since 2014 and holds complex and high performance aircraft endorsements. When he isn't flying or working on his cars, he enjoys playing retro video games, specifically the Zelda series. 
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