Scott Mertel, Team Lead, Akron Region
Scott Mertel started with Epiphany Management Group in September of 2015 as a tier I field technician. He was later promoted to tier II and then to Team Lead shortly after. Scott’s team is responsible for supporting 10 school districts in Akron, Aurora and Warren. He is responsible for prioritizing and assigning tickets to his team, managing accounts and client needs, along with spearheading team lead training and collaboration. Prior to joining the Epiphany team, Scott served with the US Army 3rd Brigade Combat Team, 1st Infantry Division. Scott also studied Law Enforcement at the University of Akron along with Cyber Security and Computer Forensics at Stark State. Scott’s two main passions are education and computers. He loves learning about software and components and building and testing new computers and equipment to gain a better understanding of them and how he can implement them in the classrooms to better assist the staff in the education of their students.